FAQ

Returns and Exchanges

We understand that sometimes the order you receive may not be suitable, and you may wish to exchange or return the item.  Please read carefully over our Returns and Exchanges policy prior to returning the item to us.

Refunds

In the rare circumstance that an item arrives to you faulty, we will offer a full refund of the purchase price, or a store credit to use on another dress of your choice.

Unfortunately we cannot accept returns for change of mind, however we will gladly exchange your item for you.

Please contact our team within 5 days of receiving your faulty item if you wish to receive a refund.  Items received after 14 days from the date of delivery will be refused.

If the item is faulty the return postage will be paid by Cherry Bomb.

Exchanges

We recommend following our sizing guide for the perfect Cherry Bomb dress fit - however if your dress is the wrong size, or you would prefer a different colour, we'll happily exchange your item for a new size/ colour!  We will also exchange for damaged, faulty or items which are not as described.

Timeline for exchanges is 30 days from the date your item is delivered to return to us at our warehouse to qualify.  If the order is received after that date it will be refused.

Exchange item postage is at the customers expense unless the item is faulty, in which case postage is paid by Cherry Bomb.

If your required item is out of stock of your colour or size when exchanging we will give you a store credit to use on any style you like to the same value.  If on the rare chance that your size is sold out of all styles we will give you a refund.

Items that Cannot be Returned
  1. Items which are specified Clearance or Last Chance Sale.
  2. Any garment with missing items such as belt, swing tags, labels.
  3. Any soiled, worn, stained, altered, washed, or customer-damaged item.

Ordering Information

If you need to change your shipping or order information after clicking to place the order please contact our customer service immediately so that we may intercept your order prior to being released to our courier.  Unfortunately we are unable to alter or cancel orders once you have received your shipping confirmation and tracking email.

We accept the following payment methods:

Credit Cards, PayPal, Gift Cards from Cherry Bomb Vintage Couture, Store credit from Cherry Bomb Vintage Couture.

Shipping

Cherry Bomb Vintage Couture offers 2 postage options for Australian Orders:

  1. Regular Post by Australia Post - 2-7 days delivery.
  2. Express Post by Australia Post - 1-3 days delivery.

International postage is also offered, and cost will be calculated depending on your location.  Please contact our team with details of your order and we will arrange your order and postage.

International orders may incur customs and duty fees relevant to local laws and are the responsibility of the customer.

Terms and Conditions

By browsing Cherry Bomb Vintage Couture's website you are agreeing to comply with the following terms and conditions, and our privacy policy as outlined here.

The contents of this website are subject to change without notice, and is for general information.

Reproduction of our dresses, designs, fabrics, artwork, graphics and website is prohibited, and is licensed to Cherry Bomb Vintage Couture.

Unauthorised usage of this website may result in a claim for damages and criminal offence.

 

 

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